Police Technician

Police Technician

Join the professional staff at SRPD and provide excellent service to the public!

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

Police Technician is an entry level position in the Records Bureau, part of the Technical Services Division. Police Technicians perform a wide variety of technical tasks and maintain records in accordance with the Public Records Act along with many other regulations and laws. Police Technicians work in an office setting mainly in the Police Department headquarters building and staff the front counter. The position is distinguished from Police Field and Evidence Technicians and Community Services Officers, who perform non-hazardous law enforcement work in the field.

In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including health, dental, vision and life insurance, a generous retirement program, a competitive leave accrual package and holiday leave bank.

Essential Duties :

• Receive information from the public regarding crimes in person at a reception counter and over the telephone
• Verbally diffuse difficult situations and resolve minor disputes
• Initiate police reports as appropriate per established policy both in person and over the phone
• Review and approve citizen crime reports
• Provide information to the public regarding California and Municipal laws and Police Department and Justice system procedures
• Answer non-emergency Police Department telephones
• Collect, process, and account for appropriate fees for a variety of fee-based services
• Operate a variety of computers and software
• Train new personnel and document training progress
• Facilitate Special Response Unit and Crisis Negotiations Unit activations
• Enter and extract data for a variety of records using several systems and databases
• Research a variety of data and prepare reports for internal and external requests
• Route completed case reports and assemble case packets for the Court Liaison
• Seal, expunge, and purge records
• Process subpoenas
• Open and disseminate Police Department mail
• Fingerprint crime registrants and members of the public for licensing and employment
• Review, inspect and approve department issued citations for vehicle violations
• Activate the CityWatch system upon internal request
• Route press releases and field calls from the media

Additional Duties :

Knowledge of : Organization and operation of municipal police departments; general office, record keeping and filing methods and systems; department rules, regulations, policies and procedures; basic photographic methods.

Ability to : Work effectively independently, and as a member of a team; communicate effectively with people of diverse backgrounds and representatives of other agencies both in person and over the telephone; communicate effectively orally and in writing; speak clearly and precisely; learn, comprehend and accurately apply laws, codes and procedures; accurately classify reports of crime from the public; establish and maintain a high degree of accuracy in all job duties; understand and follow verbal and written instructions; prepare neat and clear reports; maintain detailed logs and records; work effectively on multiple duties; operate a variety of computers and software; and establish and maintain cooperative working relationships.

Experience and Education : Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be : Experience - One year of experience in a high public contact work environment, preferably in a law enforcement agency; Education - Equivalent to completion of the twelfth grade. Course work in law enforcement is desirable. License or Certificate : This classification may require the use of a personal or City vehicle while conducting City business. If operation of a vehicle is required, individuals must be physically capable of operating the vehicles safely and must possess an appropriate valid California motor vehicle operator's license.

Tentative Selection Process : Part I - Applicants considered most qualified based on a screening of applications will be invited to an online test process to measure job-related competencies such as reading comprehension, written communication, accuracy in locating records and entering data, understanding oral information, applying policies, interpersonal skills, and keyboarding (typing speed.) Part II- Candidates successful in Part I testing will be invited to interview with the Police Department. Depending on the number of successful candidates, those candidates with the highest scores in Part I testing may be invited to interview first. The interview will evaluate training, experience and other job-related qualifications for the position. Candidates successfully passing the appraisal interviews will be placed on an eligible list in rank order. Top candidates will be invited to begin the background screening process immediately. The position is assigned to work in the Public Safety Building / Police Headquarters, a very confidential, secured environment with routine exposure to extremely sensitive information. For this assignment, an extensive investigation will include a police records check, personal history statement, and professional and personal background will be conducted prior to a job offer. Finalists will also be required to pass a polygraph examination. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.

Working Conditions and Physical Requirements : Police Technician staff positions may be assigned 24 hours a day, 7 days a week. Incumbents in this classification may be required to work evenings, nights, weekends, holidays, and rotating shifts. The ability to work more than 10 hours in a day and more than 40 hours in a week with little or no notice is required to ensure operational staffing levels can be maintained. Incumbents must be able to speak, read, and hear and understand verbal conversation and audible alert tones. Incumbents operate office equipment and enter data into terminals requiring repetitive arm-hand movement, and sit and stand for extended periods of time with the ability to move at will. Incumbents may also be required to move less than 20 pounds either short or long distances when moving files, property, and supplies.

The City of Santa Rosa is proud to be an Equal Opportunity Workplace. The City does not discriminate on the basis of disability in employment. Requests for reasonable accommodations needed to participate in the recruitment process may be made by submitting a Request for Reasonable Accommodation Form within five (5) business days of being noticed that an event requiring accommodation is occurring. You may also contact the Human Resources Department at (707) 543-3060 or jobs@srcity.org.

The City of Santa Rosa offers a wide variety of recreational and cultural activities, and is well known for its excellent schools, temperate weather, and abundant beautiful parks and open space. Residents work in a well-balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs.