General Manager - Ground Handling

General Manager - Ground Handling

Location : Sanford, Florida, US

Company : Worldwide Flight Services, Inc.

Compensation : 85-95K

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The General Manager is responsible for overseeing all airport station operations, ensuring the efficient and safe handling of flights, customer service, and ground services. This role includes managing station personnel, coordinating with various departments, ensuring compliance with safety and regulatory standards, and optimizing operational performance. The General Manager will work closely with leadership to meet budgetary goals, improve operational efficiency, and provide exceptional service to passengers. This position requires strong leadership, problem-solving skills, and the ability to manage a diverse team in a high-pressure environment.

Responsibilities

• Oversee all station operations, ensuring smooth daily activities.
• Manage station personnel, including hiring, training, and performance management.
• Coordinate with internal departments for seamless service delivery.
• Ensure compliance with FAA, local regulations, and safety protocols.
• Develop and manage station budgets and operational plans.
• Monitor KPIs to track performance and implement improvements.
• Resolve customer complaints and operational issues promptly.
• Ensure appropriate staffing during peak times.
• Maintain relationships with airline partners, airport authorities, and stakeholders.
• Manage inventory, equipment, and supplies for operations.
• Ensure adherence to company policies, safety standards, and procedures.
• Prepare and submit performance and compliance reports.
• Recommend and manage capital expenditures for new equipment.
• Ensure compliance with TSA and site-specific security plans.
• Negotiate contracts with suppliers for equipment and materials.
• Administer practices fairly, ensuring respect and professionalism for all.
• Oversee requisitions for equipment and supplies within budget.

Minimum Requirements

Preferred Skills

Physical Requirements / Working Conditions

Perks & Benefits

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.