Strategic Account ManagerThe Washington Post • Washington, DC, US

Strategic Account Manager

The Washington Post • Washington, DC, US

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Join the Future of News

We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

The Washington Post is seeking a Strategic Account Manager to drive successful client relationships and ensure the seamless execution of custom advertising solutions.

This role is responsible for managing client accounts, serving as the primary point of contact, and leading the implementation of high-fidelity advertising campaigns across multiple platforms, including desktop and mobile web, print, social media, and mobile apps.

The Strategic Account Manager will collaborate with internal teams and external partners to deliver impactful, innovative, and data-driven marketing solutions that align with client objectives.

What Motivates You

Passion for relationship-building with exceptional customer service skills.
Solutions-oriented mindset with a proactive approach to problem-solving.
Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
Comfortable communicating and presenting to clients at all levels, including senior leadership.
Ability to anticipate challenges and proactively address them.
Strong organizational skills and ability to manage complex projects.
Adaptability to changing client needs and market conditions.

How You'll Support the Mission

Serve as the central point of contact for clients, managing all communication and project workflows to ensure a seamless client experience.

Build and maintain strong working relationships with key stakeholders, including clients, agencies, internal teams, and third-party vendors.

Lead the strategic development, execution, and performance optimization of advertising campaigns across multiple platforms.

Develop a deep understanding of clients' industries, competitive landscapes, and business objectives to craft tailored marketing solutions.

Oversee post-sale client support, providing performance insights, campaign recommendations, and strategic guidance.

Manage project timelines, ensuring deliverables are met according to client expectations and internal quality standards.

Advocate for client needs internally while balancing operational feasibility and strategic priorities.

Collaborate with internal teams such as Sales, Ad Operations, Product, Design, Content, and Social Strategy to execute high-impact campaigns.

Monitor and optimize campaign performance using data analysis, reporting on key metrics such as engagement, conversions, and brand awareness.

Prepare and deliver post-campaign reports that highlight successes, insights, and recommendations for future initiatives.

Identify opportunities for client renewals, upsells, and cross-selling of additional products and services.

Lead process improvements to enhance efficiency and best practices in account and project management.

Troubleshoot and support any technical or creative issues that arise related to bid requests, win rates, optimization levers, audience targeting, pricing, fees, and more, ultimately ensuring the smooth execution of client campaigns.

Work collaboratively and effectively with internal cross-functional teams and DSP and SSP partners directly.

The Skills and Experience You Bring

3+ years of experience in account management, client services, or digital advertising project management.

Strong understanding of media, advertising, and marketing industry trends.

Proven ability to manage large-scale marketing campaigns with budgets of $1M+.

Experience negotiating contracts, renewals, and upsell opportunities.

Excellent interpersonal and written communication skills, with the ability to present to C-level executives.

Ability to work independently and collaboratively across teams.

Proficiency in Microsoft Excel, PowerPoint, and other business software.

Familiarity with CRM, project management, and ad-serving platforms such as Salesforce, Asana, Jira, Prisma, and MediaOcean.

Bachelor's degree in business, marketing, communications, or a related field preferred.

Collaboration Makes Us Stronger. That's Why Our Offices Are Designed With Open Layouts, Modern Technology, and Easy Access to Transportation. With Certain Exceptions For Newsgathering And Business Travel, We Work On-Site Five Days A Week.

Compensation and Benefits

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey :

Competitive medical, dental and vision coverage

Company-paid pension and 401(k) match

Three weeks of vacation and up to three weeks of paid sick leave

Nine paid holidays and two personal days

20 weeks paid parental leave for any new parent

Robust mental health resources

Backup care and caregiver concierge services

Gender affirming services

Pet insurance

Free Post digital subscription

Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The salary range for this position is $85,100 - $127,700 Annual. The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

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