System and Network Administrator II

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The System Network Administrator II will be responsible for proactively managing the computer and network systems for client businesses in a collaborative and supportive team culture. The position responsibilities include system and network administration and management for the client's overall IT environment.

The System and Network Administrator II will monitor and maintain network systems, troubleshoot and make improvements to client's networks as necessary or recommended. End user support will be a key function of the position. The position will be interacting with clients on a daily basis and must be skilled in communicating with end users at all levels of a client organization. Including help desk calls, ticket management and onsite support.

This is an opportunity to work with a team of seasoned System and Network Engineers to further grow and expand your technical skills.

Position Requirements

• Worked in a Managed Service Provider organization
• Skilled using RMM tools and processes (Kaseya a plus)
• Experience with ticketing systems (Auto-Task a plus)
• Skilled in client interaction and communication
• End user support
• Skilled in network infrastructure and system troubleshooting and issue resolution
• Experience with Windows PC and Server Operating Systems
• Experience with Active Directory
• Understands Backup and Disaster Recovery and Business Continuity strategies
• Interested in working with cloud servers. AWS, Entra, Google.
• Experience with Microsoft 365 including SharePoint, OneDrive, Teams, etc.
• Understands the software update and Patch Management processes
• Document technical procedures and user guides
• Flexibility in providing on-call support for critical issues including after-hours as needed

Preferred Certifications

Candidate Attributes

Company Description

TeamLogic IT- Dallas is a Managed Service Provider with comprehensive IT outsourcing services to manage the information technology environment exclusively for businesses. Our core value is providing Managed IT Services to our clients with a proactive system and network administration philosophy.

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