Operations Support Lead Global Operations xScale

Global Operations Xscale Team Member

Join our dynamic team in Global Operations xScale and be at the forefront of supporting the growth and success of our xScale business and operations teams worldwide.

As a team member, you will be crucial in aligning sites globally to the xScale-specific processes, ensuring seamless and aligned operations across all locations.

Supporting site operations and interfacing with departments such as Finance, Design, Construction, and Operations Excellence, and xScale you will coordinate efforts across Americas Data Center teams. Your expertise will facilitate seamless communication and collaboration, supporting new site handover, assisting operating sites in partnership with xScale asset management and operations to efficiently resolve challenges and continuing to improve our operational excellence and efficiency.

If you are seeking a challenging and rewarding role where you can significantly impact our global operations, then this opportunity is perfect for you. Join us and be part of a team that is driving operational excellence across our xScale datacentre portfolio.

Responsibilities

• Act as a key interface between the Data Center Managers and xScale Finance, Compliance, Global Ops Engineering, and the JV
• Working as part of the xScale Global Operations team to bridge the gap between GOx and local operations, to ensure alignment with the xScale operating Model, Staffing Levels, Shift Schedules, Roles
• Provide support on the xScale model and product within operations and to our cross functional partners
• Work alongside design and construction to represent xScale Operations and the Customer in new deployments to ensure sites are operationally ready and prepared to the customer handover
• Notify xScale asset management in the event of an incident and follow up to ensure SLA penalties are calculated and root cause analysis is shared to stakeholders
• Support in the production of facility management plans
• Support Global Platform Alliances with xScale customer negotiations
• Collaborate with GCCX (Global Customer Care Experience) to address xScale customer onboarding requirements
• Deliver monthly communications alongside the Global Ops xScale team to the site teams, and regional leaders though Data Center Managers Forums and Regional Leadership calls

Qualifications

The ideal candidate should have the following personal skills :

Experience :

Additional Requirements :

The United States targeted pay range for this position in the following location is : San Francisco, CA / Bay Area : $96,000 to $144,000 per year California (Non-SF / Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state : $88,000 to $132,000 per year Colorado, Nevada, Rhode Island : $80,000 to $120,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and / or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.