Studio Manager

Overview

We’re Tend — Dental Done Differently.

Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.

Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.

Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.

We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.

What You’ll Do

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

• Lead Daily Operations : Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
• Champion Patient Experience : Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
• Drive Performance : Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
• Develop Your Team : Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
• Promote Culture : Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
• Partner Cross-Functionally : Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
• Ensure Compliance & Quality : Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
• Optimize Scheduling : Manage staff schedules to balance patient access with efficiency and meet performance goals.

Who You Are

You’re a people-first leader who thrives in a fast-paced, high-volume environment. You live Tend’s values every day and know how to bring them to life in your studio :

Role-Based Competencies

What You Have

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend :