Scheduler, PRN - Pulm Sleep

Scheduler, PRN - Pulm Sleep

Responsible for : Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and / or answers the main telephone line for the practice location. Effectively greets customers and / or answers the telephone providing a positive first impression of PHI. Addresses callers questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications : Minimum education required : High school diploma or GED required. Minimum experience required : One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry. Minimum licensure / certification required by law : None. Additional qualifications : Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.