Hotel Services Representative - Part Time

We're Changing Entertainment. Come Join Us.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch as day-one medical coverage, 401(k) matching, and annual performance bonusmay vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

We Love Our Work.

• Provides friendly and efficient service to guests during check in / check out procedures.
• Make and confirm advance reservations and assist guest with problems or questions.
• Obtains information necessary to guarantee rooms (i.e. identification, credit card verification etc.).
• Assists guests with any problems, questions, or future room reservations.
• Performs Front Desk, Call Center, and other hotel related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner.
• To answer all reservation inquiries in a manner set forth in policy procedure. This will include assisting guests warranting complimentary accommodations responding patrons to special events.
• Maximize resort revenues by selling reservations based on predetermined rate strategies.
• To accurately enter all reservations into the computer system based on set policy and procedure.
• Provide information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Perform group block management, the entering of rooming lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
• To make recommendations to "yield management" strategies.
• Verifies duties and examines work for exactness, neatness and conformance to policies and procedures.
• Assigns and assists customers with an RV site.
• Remains current on all casino activities and assists guests with all inquiries.
• Collects and accounts for all RV site revenue.
• Responsibilities may include carrying out routine duties that occur while working at the Marina.
• Answers phone and assists with clerical tasks.
• Exhibits a friendly, helpful and courteous manner when dealing with the customers and fellow team members.
• Any and duties as assigned by your Manager or a member of management.

Bring Us Your Best.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older.

Stay In The Game. Follow Us.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer