MOBILE APPLICATION SUPPORT SPECIALIST

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location : Oklahoma City, OK

Salary : Competitive salary based on education and / or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits : Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days : Monday through Friday

Hours : 8 : 00 a.m. to 5 : 00 p.m.

Position :

The Mobile Application Support Specialist role is dedicated to delivering comprehensive technical support for mobile devices and communication equipment used throughout the organization. This position primarily focuses on providing setup and ongoing support for cell phones and assisting with directed tasks assigned by Strategic Software Solutions (S3) Development Manager.

Responsibilities include aiding in helpdesk operations, which involve the reception of help tickets, engaging with ticket requestors, diagnosing, and resolving issues, following up on satisfaction levels, and ensuring ticket closure. The helpdesk covers a spectrum of tasks, ranging from straightforward inquiries to more complex tasks.

We seek a self-motivated individual with the ability to communicate effectively across all organizational levels in a dynamic, professional environment. The desired candidate should exhibit technical proficiency, problem-solving skills, and a responsive, service-oriented work ethic.

Qualifications :

• 1 to 3 years' experience as a Mobile Technician
• High School Diploma required or equivalent experience
• Understanding of multiple Mobile OS (iOS, iPadOS, Android, windows)
• Requires an understanding of Windows, IOS, and Android configurations
• Ability to create training materials
• Strong technical writing skills
• Ability to assist and train others
• Strong technical knowledge and problem resolution skills
• Strong analytical skills
• Ability to develop and implement procedures
• Service oriented; self-starter; takes ownership; willing to take on additional responsibility
• Responsive; strives for excellence; ability to interact and communicate effectively at all levels
• Ability to work independently as well as part of a team
• Ability to work in a challenging environment
• Ability and willingness to expand knowledge base and skills inventory
• Ability to evaluate different software applications quickly and in department

Primary Responsibilities :

The Mobile Support Application Specialist performs a variety of responsibilities, including :

Mobile Application Support

Help Desk Support

Documentation & Collaboration

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Job Posted by ApplicantPro