SENIOR ADULT PROTECTIVE INVESTIGATOR - 60021362

SENIOR ADULT PROTECTIVE INVESTIGATOR - 60021362

Date : Sep 16, 2025

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Requisition No : 861209

Agency : Children and Families

Working Title : SENIOR ADULT PROTECTIVE INVESTIGATOR - 60021362

Position Number : 60021362

Salary : $41,000.18 or in accordance with DCF Salary Policy

Florida Department of Children and Families

Hillsborough County, Tampa, FL

Current employees will be compensated in accordance with the DCF salary policy.

This is a professional position conducting confidential investigations of alleged abuse, neglect, self-neglect and financial exploitation of vulnerable adults. It involves conducting investigations regarding allegations of abuse, neglect, self-neglect and financial exploitation of vulnerable adults. Responds to reports from the Florida Abuse Hotline by preparing for investigation, reviewing prior history, reviewing criminal history checks, and contacting the reporter (when available). Commences all adult abuse, neglect, exploitation and self-neglect investigations with a face-to-face contact with the victim within the assigned priority time frames. Visits all adult victims or ensures a diligent effort to locate the victim within the assigned priority time frames. Prepares and maintains adult abuse, neglect, exploitation and self-neglect reporting records / documentation in accordance with department and program policies and procedures on :

a) Completes victim assessment on all victims received from the Hotline, unless the victim cannot be found

b) Completes capacity to consent or refuse services form on all victims

c) Contacts collateral contacts such as the state attorney, law enforcement, medical personnel, neighbors, relatives, guardians, or other individuals having knowledge of the situation

d) Collects evidence to support findings through interviews, observations, and records (e.g., medical and financial).

Determines findings of allegation(s), documents rationale for findings and all decisions made during the investigation, and makes disposition for each investigation report. Prepares required reports for court and attends those court appearances and referrals, counsels, explains, advises, arranges appointments and listens to the client's concerns. Ensures 100% of all reports of adult abuse, neglect, exploitation and self-neglect are closed and documented in the Florida Safe Families Network (FSFN). Maintains cooperative working relationships with organizations and other agencies involved with adult protective investigations, including community-based providers, law enforcement, medical personnel, schools and other community / agency resources. Facilitates timely follow-up on referrals and obtains available information from departmental background checks, Hotline re-checks and other program components including APD, SAMH, DOH, and AHCA. Serves as a mentor to unit adult protective investigators and mentors new investigators during preservice training and the probationary period. Keeps the API supervisor, Operations Program Administrator, and APS region program office informed of potential issues requiring staffing, training, or coaching. Assesses the need for emergency intervention and / or ongoing services for all victims in accordance with policies and procedures. Arranges and participates in staffing for clients referred for early services intervention and protective supervision. Refers vulnerable adults to appropriate service providers as determined by the investigation. Attends in-service and / or pre-service training as required. Participates in conferences, staffing and meetings as required. Acts as Acting Supervisor when the supervisor is unavailable by reviewing new intakes for appropriateness, assigning investigations, and reviewing safety assessments and closures timely. Keeps the APS region program office informed of potential issues including staffing and need for trainings.

Knowledge, Skills, and Abilities : Experience in emergency, tactical or customer / public complaint interactions utilizing communication technology, including basic computer and typing skills; Knowledge of interviewing and observation techniques; Knowledge of family dynamics and functioning; Skill in researching and utilizing internet sites to gather information; Ability to assess service needs and facilitate appropriate service delivery; Ability to write professional, accurate investigative reports; Ability to conduct fact-finding interviews; Ability to understand and apply relevant laws, rules, regulations, policies and procedures; Ability to collect and synthesize evidentiary materials; Ability to plan, organize and coordinate work assignments; Ability to actively listen, communicate effectively and establish and maintain effective working relationships with others; Ability to utilize computer systems and work in a paperless environment. This work requires tact, patience, and courtesy when dealing with vulnerable adults. Incumbents must maintain a calm, professional demeanor during emergency and non-emergency calls. The work requires independent judgment and initiative to complete field assignments. Typing and good time management skills are necessary for this job.

Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. Account for and explain any gaps in employment so the hiring process is not delayed. Experience, education, training, knowledge, skills and / or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and / or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits.

With 12,000 employees across the state, DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you're never more than 60 miles from a body of saltwater. And if the beach isn't your scene, there are 175 state parks to explore. Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families

Mission : The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision : We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world-class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values : A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

Selective Service : Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Service System before their 26th birthday. Verification of registration will be conducted prior to hire. More information at sss.gov.

Background Screening Requirement : Applicants must complete State and National criminal history checks before beginning employment, and may be screened under Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until background results are received and approved. Background screening includes fingerprinting for state and federal checks (FDLE and FBI) and may include local checks.

Equal Opportunity Employer / Affirmative Action. Reasonable accommodations available upon request. The State supports a Drug-Free workplace and conducts reasonable suspicion drug testing per law.

Veterans' Preference : Veterans' Preference is available and documentation must be provided with submission.

Location : TAMPA, FL 33602-33680 (as listed in the vacancy), TAMPA, FL, US

For assistance, call the People First Service Center at (877) 562-7287, Monday - Friday, 8 : 00 a.m. to 6 : 00 p.m., Eastern time.

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