SAN Storage Administrator

What success looks like in this role :

• Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage;
• Deliver second and / or third level remote support services to clients to resolve product use and multi-product / platform problems relating to enterprise systems, networks, and application software;
• Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries;
• Identify and automate the regular storage support routines based on client and infrastructure requirements;
• Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices;
• Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios;
• Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans;
• Execute incident management, change management, and problem management in line with ITIL standards;
• Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool;
• Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
• Suggest, develop, and conduct user training, technical training, and orientation.

You will be successful in this role if you have :

#LI-DNI

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

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