Director of Engagement Strategy

Job Description

Job Description

Lead High-Impact Engagement at Vacatia : Become Our Director of Engagement Strategy

Location : Fort Lauderdale, FL (Hybrid flexibility available)

At Vacatia, we’re reimagining the vacation ownership and resort experience.

Our mission is to deliver unforgettable vacations through hospitality excellence, innovative technology, and a customer-first culture. The Director of Engagement Strategy is a specialized task force that tackles complex challenges and accelerates strategic priorities. As Director of Engagement Strategy, you’ll lead this high-visibility team to strengthen loyalty, elevate customer, guest, and owner relationships, and drive results across the Vacatia ecosystem.

Why You’ll Love Working at Vacatia

Impact at Scale – Shape engagement strategies that directly impact thousands of owners, guests, and partners.

Fast-Moving & Strategic – Join a SWAT-style team that thrives on speed, precision, and problem-solving.

Cross-Functional Exposure – Partner with senior leaders across Sales, Operations, Legal, Marketing, and Finance.

Culture of Innovation – Be part of a company that encourages testing new ideas and scaling what works.

Growth & Visibility – Work in a role that is high-profile, executive-facing, and career-accelerating.

Your Impact

In this role, you will :

Lead Vacatia’s SWAT Team, deploying quickly on high-priority initiatives that require innovation and rapid execution.

Design and deliver engagement strategies that build loyalty, reduce attrition, and strengthen the Vacatia brand.

Partner with leaders across Sales, Member Services, Resort Operations, and Responsible Exit to align engagement at every customer touchpoint.

Leverage data and customer insights to identify opportunities, measure impact, and continuously refine strategy.

Create playbooks, frameworks, and best practices that can be scaled company-wide.

Influence and present directly to the executive team on outcomes, insights, and next steps.

What You Bring

Bachelor’s degree in Business, Strategy, Marketing, or related field; MBA preferred.

10+ years of experience in customer engagement, strategy, or transformation (hospitality or travel industry strongly preferred).

Proven success leading cross-functional teams to deliver measurable results.

Strong analytical and strategic thinking with the ability to move quickly from idea to execution.

Exceptional communication, influence, and executive presentation skills.

Partner with Responsible Exit, Sales, Member Services, Concierge and Resort Operations to ensure engagement strategies complement every stage of the customer journey.

A mindset built on agility, resilience, and innovation—ready to lead in fast-paced, high-stakes situation.

Join Us at Vacatia

If you’re energized by solving tough challenges, driving engagement at scale, and leading a fast-moving team with direct executive visibility, this is your chance. Join Vacatia and help shape the future of vacation ownership.

Apply now to lead Vacatia’s Engagement Strategy SWAT Team and make an impact that lasts.