Senior ServiceNow Architect

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Senior ServiceNow Architect to join our team.

The ideal candidate will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. This role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and-center in consulting engagements with Compucom's existing and potential new customers.

Responsibilities :

Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.

Lead ServiceNow roadmap development and help define governance for platform usage.

Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.

Create and maintain architectural diagrams, data models, and integration blueprints.

Provide technical leadership and mentoring to developers and admins on best practices.

Evaluate new features, plugins, and integrations and make recommendations for adoption.

Ensure platform security, compliance, performance, and scalability through proper design.

Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.

Lead design review sessions and ensure development aligns with architectural standards.

Manage upgrades and ensure backward compatibility of customizations and integrations.

Collaborate with ServiceNow product managers, business analysts, and enterprise architects.

Face off with Account Teams on technical matters related to ServiceNow.

Skills & Qualifications :

Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).

7+ years of experience working with ServiceNow, including at least 3 years as an Architect.

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module - ITSM or ITOM, (HRSD not applicable at this time.)

Strong understanding of ITIL frameworks and processes.

Exposure to AI / ML capabilities within ServiceNow (e.g., Predictive Intelligence).

Proven experience with ServiceNow application development, scripting, and workflows.

Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).

Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.

Excellent customer skills, comfortable influencing senior executives.

Excellent communication, leadership, and problem-solving skills.

ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).

Experience with Agile or DevOps methodologies.

Experience integrating external, non-ServiceNow AI / ML capabilities with ServiceNow

Familiarity with ITOM integrations with cloud platforms like AWS, Azure, or GCP.

ITIL v3 or v4 Certification a plus.

Wage Range :

The annual starting salary for this position is between $93,750 - $137,500 annually. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This posting is anticipated to remain open until : 10 / 6 / 2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.