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Care Management Coordinator
Care Management CoordinatorPrisma Community Care • Phoenix, AZ, United States
Care Management Coordinator

Care Management Coordinator

Prisma Community Care • Phoenix, AZ, United States
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Description :

The Client Care Coordinator reports to the Director of Clinical Operations. The primary objective of this position is to provide excellent customer service to all who visit our office. This position will include performing other tasks, such as answering phone calls, data entry, etc. The ideal applicant should be a friendly, outgoing, detail-oriented, team player; a self-starter who can multi-task, focus and meet deadlines in a fast-paced environment. In this position, you will be a part of a team that focuses on client care, customer service, and a well-organized, high-functioning standard of organization at the Front Desk.

The Client Care Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

What your day will look like at Prisma Community Care :

  • You will check in all clients and visitors for appointments and meetings.
  • You will answer incoming calls.
  • You will schedule appointments, as needed.
  • You will be responsible for data entry of new and updated paperwork packets that have been completed by clients.
  • You will verify insurance for patient appointments.
  • You will confirm appointments for providers.
  • You will be responsible for scanning documents into EMR system.

We've got great benefits :

  • 200 hours of PTO per year
  • Up to 13 paid holidays per year
  • Medical, dental, and vision insurance
  • Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
  • Employee Assistance Plan (EAP)
  • Retirement savings

    • Requirements :

    Who we're looking for :

  • You have earned your High School diploma or GED .
  • You have 2-3 years of experience in front office / customer service.
  • You have demonstrated the ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
  • All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

    • We'd love to see you apply if you have these preferred qualifications too :

  • You have experience working in the medical / behavioral health field and / or working with individuals with HIV / AIDS.
  • You have experience in using eClinicalWorks EMR.
  • You are bilingual in Spanish and English.

    • Environmental Factors, Physical Requirements, and Compliance

  • Work primarily in a climate-controlled environment with minimal safety / health hazard potential.
  • Office environment, exposure to computer screens for lengthy periods of time.
  • The position requires extensive use of computers using a standard computer keyboard.
  • This position may require evening and occasional weekend work.
  • While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
  • May occasionally climb, balance, stoop, kneel, crouch, bend, or crawl.
  • Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card.
  • Currently have, or are able to obtain within 7 days of employment, a clear TB test.
  • Currently have, or are able to obtain within 7 days of employment, a current flu vaccination.
  • Currently have, or are able to initiate within 7 days of employment, a Hepatitis-B primary vaccination series.
  • Currently have, or are able to obtain within 14 days of employment, a CPR certification.

    • Equal Employment Opportunity

    Prisma Community Care is an equal opportunity employer, and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or genetic information.

    Send reasonable accommodation requests for medical or religious needs to Human Resources at hr@prismacare.org . Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position.

    Compensation details : 21.35-21.35 Hourly Wage

    PI135121b3632d-31181-38873725

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    Care Coordinator Management • Phoenix, AZ, United States