Product Support Associate

Product Support Associate

Job Title : Product Support Associate

Location : National Harbor, MD (Hybrid)

Type : Full Time

Compensation : $50,000 to $60,000 DOE, Annually

Are you passionate about technology, love solving problems, and thrive in fast-paced, innovative environments? Cloudforce is looking for a customer-focused individual to become a Product Support Associate for our groundbreaking nebulaONE platform. Here, youll be the frontline hero helping clients maximize the power of our genAI solution, working alongside a collaborative team that values curiosity, growth, and exceptional service.

Responsibilities :

• Work closely with the development team to understand product requirements and provide feedback on potential issues.
• Communicate customer issues with the development team and collaborate to ensure they are addressed in future releases.
• Assist in creating and updating user documentation, FAQs, and support materials to enhance customer experience.
• Respond to inquiries and troubleshoot technical issues related to cloud infrastructure, applications, and services, while following established procedures and policies.
• Respond to inquiries and troubleshoot technical issues related to software product while following established procedures and policies.
• Manage and prioritize support desk tickets and escalate issues as necessary.
• Other duties, as assigned.

Qualifications :

Preferred Skills and Experience :

About Us :

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise : cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. Weve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, were serious about making each individual feel like theyre part of our team.

At Cloudforce, we realize that as a tech rebel, disruptor, and future AI sensation, you want to work where innovation optimizes your workday and drives your best outcomes. Watch this video to learn more.

Cloudforce is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Cloudforce offers everything youd expect in the perfect technology job

But we also offer a few irresistible extras :

P.S.... Wondering about our other essential benefits? Heres a brief snapshot :

$50,000 - $60,000 a year

Compensation details : 50000-60000 Yearly Salary

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