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MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time

MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time

UF HealthMacclenny, FL, US
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MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time

Join to apply for the MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time role at UF Health

MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time

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Join to apply for the MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time role at UF Health

Overview

Summary :

Provides excellent customer service and greets patients entering the department / practice. A multi-skilled person dedicated

to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision

and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Responsibilities :

  • Receives and directs messages, (electronic, in person and

telephone calls) to the appropriate personnel. Makes contacts

to other departments, physicians, patients and other outside

organizations as necessary for the departmental / practice

operations.

  • Provides excellent customer service for
  • patients / families / representatives and other members of the

    treatment team.

  • Maintains patient scheduling functions, and sets patient
  • appointments through established guidelines.

  • Interviews and completes the registration process for patients
  • utilizing the specific service.

  • Keys patient dispositions, diagnostic codes, patient orders,
  • charges and payments as defined in the electronic medical

    record.

  • Performs cashiering functions as it relates to co-payments or
  • other patient payments / collections. May perform routine

    clerical duties for the department.

  • Perform venipuncture and administer routine, non-controlled
  • medications.

  • Administer medication as directed by and under the direct
  • supervision of licensed physician.

  • Collect routine laboratory specimens as directed by the
  • provider.

  • Perform basic laboratory procedures including aseptic
  • procedures and taking patient's vital signs.

  • Travel Required -up to 25%
  • Qualifications

    Qualifications :

    Experience Requirements :

    1 year - Medical assistant - Required

    2 years - Two to four years clerical / customer service experience, ideally in a health care related industry - Preferred

    1 year - One-year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material - Preferred

    Education :

    High School Diploma - required

    Certification / Licensure

  • Certified Medical Assistant (CMA) required or within 6 months
  • Basic Life Support (BLS) required - at time of hire
  • Medical Terminology Certificate - preferred - at time of hire
  • Additional Details
  • : A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
  • Additional Duties :
  • All other duties as assigned
  • UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

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    Other

    Industries

    Hospitals and Health Care

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    Customer Service Rep • Macclenny, FL, US

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