Houseperson - Planters Inn

Job Description

Job Description

About Planters Inn and Peninsula Grill

When Planters Inn was built in 1844, it secured the best location of all Charleston hotels. Today, the iconic hotel famously presides over the corner of Market & Meeting Street — the very heart of Historic Charleston, South Carolina.

Planters Inn is South Carolina’s only Relais & Châteaux Hotel. Our historic hotel in Charleston is an oasis of beauty and gentility for guests who appreciate luxury, personal space, and added privacy.

In Charleston, S.C., the crown jewel of the dining scene is Peninsula Grill, the beguiling Four-Diamond and Four-Star restaurant hidden amidst a lush moonlit garden in the very heart of the Historic District.

Loved by locals and guests from around the world, Peninsula Grill offers a genuinely resplendent dining experience that pulls out all the stops—a spectacular setting, fresh and delicious cuisine, fantastic service that seamlessly anticipates a guest’s wants and needs, an award-winning wine list, a famous signature dessert, and one more ingredient… a bit of enchantment.

JOB SUMMARY

The Houseperson will play a key role in maintaining the cleanliness and upkeep of public areas, hallways, restrooms, and guest rooms to ensure an exceptional guest experience. This position requires the ability to work efficiently, proactively, and collaboratively with other team members in a fast-paced hotel environment.

JOB DUTIES

• Maintain Cleanliness : Ensure all public areas, including hallways, lobbies, restrooms, elevators, stairwells, and other common spaces, are clean and well-maintained at all times.
• Room Preparation Support : Assist housekeeping staff with room turnovers by delivering and collecting linens, towels, amenities, and cleaning supplies to guest rooms.
• Inventory Management : Assist with stocking and organizing housekeeping carts, supplies, linens, and other housekeeping materials.
• Guest Requests : Respond promptly and courteously to guest requests for extra amenities, towels, pillows, etc.
• Trash & Waste Removal : Ensure proper disposal of trash from public areas and guest rooms, and maintain cleanliness around trash collection points.
• Maintenance Support : Report any maintenance issues, damage, or items in need of repair to the appropriate department.
• Laundry Assistance : Assist with laundry duties as needed, including transporting laundry between guest rooms and laundry facilities.
• Safety Compliance : Follow all safety guidelines and hotel policies to maintain a safe working environment for both employees and guests.
• Team Collaboration : Work closely with other housekeeping staff, supervisors, and hotel departments to ensure smooth operations and high standards of cleanliness.

RESPONSIBILTY

1. Closely monitors day-to-day operations.

2. Assign rooms for cleaning.

3. Support the different positions in housekeeping as needed.

4. Ensures all service standards are met and adhered to.

5. Regularly inspects public areas and guestrooms.

6. Facilitates consistent quality of service to exceed guest expectations.

7. Supervises performance, attendance, appearance and conduct of staff.

8. Works with Engineering and Front Office to maximize guest satisfaction.

9. Updates the room status for arrivals and occupied rooms.

10. Assists with answering phones, guest requests and general inquiries.

11. Creates and ensures daily completion of staff checklists and necessary reports.

12. Keeps work area neat and cleaned at all times.

13. Can master familiarity with the property management system related to scope of position.

14. Is aligned with the culture, values and goals of SpringHill Suites Jackson Hole.

15. Attends weekly departmental meeting as necessary.

16. Maintains a professional appearance and attitude at all times.

Requirements

MINIMUM REQUIREMENTS

PHYSICAL REQUIREMENTS

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 50 pounds, and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits