Owner Onboarding Representative - Daytona Beach

Overview

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Put the World on Vacation

At Wyndham Destinations our mission is simple : to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel industry.

Responsibilities

The Owner Onboarding (OO) Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identify training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OO Manager to provide training for sales that will help meet and improve on rescission and compliance goals.

• Review and complete legal and sales related documents with owners following established process / guidelines (50% time)
• Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Coordinate the logistics and reporting functions for all educational events and materials, and collaborate with in-house marketing, sales and resort teams to optimize educational session attendance (5% of time)
• Other site duties as assigned by OO Manager (5% time)

Minimum Requirements and Qualifications

Education

Training requirements

Knowledge and skills

Technical Skills

Job experience

EEO and Inclusion

A World of Inclusion. Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Compensation and Benefits

How You'll Be Rewarded : We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Travel + Leisure Co. benefits include :

Note

Temporary and / or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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