Senior Site Reliability Engineer

This is an exciting opportunity for a Senior Site ReliabilityEngineer in the Consumer SRE Team at IMT division, to provide secure, resilient, scalable and maintainable services for mortgage borrowers and lenders. IMT is a division of our client based in Atlanta, which operates numerous financial and commodity marketplaces and exchanges, including the New York Stock Exchange (NYSE).

Automation is a big part of what we do – we use infrastructure-as-code within our hybrid cloud to bring stability and scalability to Windows, Linux, Docker and Serverless applications in AWS, On-Prem and Azure environments. We reduce toil through scripting and automation of repetitive tasks. You will collaborate with Developers to deliver robust services, build actionable alerts to detect / avoid incidents and to detect performance bottlenecks, as well as automation to remediate issues.

Responsibilities

Employ deep troubleshooting skills to improve the availability, performance, and security of Ellie Mae Services.

Ensure services are designed with 24 / 7 availability and operational readiness and rigor

Implement proactive monitoring, alerting, trend analysis and self-healing systems

Define and measure KPIs and SLOs

Build automated deployments, automated tests, and operational tools

Participate in on-call rotation for Production support

Collaborate with Product and Support teams to plan and deploy product releases

Partner with other SREs and lead by example

Knowledge and Experience

10+ years of Application / Systems engineering in 24x7 Production Services environments

BS in Computer Science, Computer Engineering, Math, or equivalent professional experience

Excellent troubleshooter, utilizing a systematic problem-solving approach

Demonstrate the ability to lead Incident Response and root cause analysis (RCA)

Fluency with one or more current generation scripting language used by SRE / DevOps professionals (Powershell, Python, Perl, PHP, Ruby) + Java / .NET development

Experience running a SaaS application in a public cloud, on-prem or hybrid cloud environment

Additional credit for :

Proficiency in Windows and on-prem environments

Experience with Continuous Integration and Continuous Delivery concepts.

Automation in RunDeck or Jenkins

Infrastructure-as-code or Configuration Management, utilizing tools like Terraform, CloudFormation or Chef / SaltStack / Puppet / DSC

Containers / Docker / Micro-Services

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