Application System Analyst II-Converge Information Services

Description Summary : The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

The Systems Analyst II will provide application support and optimization.

They work closely with the Service Desk to assist in responding to service requests.

The Application System Analyst II must be able to analyze business issues / requirements and workflows and apply their application knowledge to meet operational and organizational needs.

Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software.

This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance.

The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Responsibilities :

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.
• Collaborates across project borders with other teams.

Thinks outside the box and proposes practical solutions to issues.

Provides oversight and project management to assigned tasks.

Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.

Represents user needs and expectations in larger, more complex system updates and enhancements.

Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.

Responsible for completing working level gap analysis, and providing recommendations.

Maintains relationship with end user leadership post-engagement.

Proactively addresses end user conflicts.

Facilitates making timely decisions; makes sound decisions even in the absence of complete information.

Recognizes when a quick 80% resolution will suffice.

Ability to clearly articulate and communicate core design, configuration concepts to end users.

Able to independently analyze, design, and configure the application.

Able to teach design, configuration concepts to new team members.

Is a team player and able to proactively communicate issues and concepts to project leadership.

Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.

Provides oversight and feedback on team member design, configuration and deliverables.

Collaborates with team members as needed.

Proactively evaluates all new release and functionality of applications.

Requirements : Education / Skills Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems.

Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts : Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date Certifications or Proficiencies must stay current by maintaining new version training Work Type : Work Schedule : 5 Days