Process and SOP Specialist

Job Description

Job Description

Job Description :

The Process and SOP Specialist oversees the development, implementation, and maintenance of process updates and SOPs for Tactile’s operational teams. The ideal candidate will ensure that all processes are efficient, compliant, and aligned with the company’s goals.

Responsibilities :

• Develop and Update Standard Operating Procedures (SOPs) :
• Create, review, and update SOPs to ensure they reflect current practices and regulatory requirements.
• Process Improvement :
• Identify areas for process improvement and implement changes to enhance operational efficiency, including utilizing Artificial Intelligence to streamline SOP management.  Work with management to resource and implement approved concepts.
• Documentation Management :
• Maintain organized and accessible documentation for all processes and SOPs.  Collaborate with cross-functional teams to utilize Enterprise-approved tools and repositories for document and policy management.
• Support :
• Provide support to team members on new and updated processes and SOPs.
• Compliance Monitoring :
• Ensure all processes and SOPs comply with industry standards and regulatory requirements.
• Performance Reporting :
• Prepare and present reports on SOP compliance and process performance to senior management.  Ensure SOPs are aligned with goals and KPIs of operational teams.
• Other duties as assigned.

Qualification :

Education & Experience

Required : Preferred :

Knowledge & Skills

Competencies

Proven experience in process management and SOP development.

Six Sigma Certification or similar process improvement credentials

Strong analytical thinking and problem-solving.

Change Agent

Hourly rate :  $36

Contract Length :  6 months

Hours for the role :  8am– 4 : 30pm

Interview process :   Initial in-person 45-minute interview Brittany at Minneapolis office. If we elect to move forward (not guaranteed), a virtual interview with two team members.

Work environment :    A minimum of 2 days in-office per week and up to 3 days

Training period :   We’re still working on this, but our hope is that we would have a candidate with lots of SOP experience, so the training would really be more about onboarding to Tactile. I would say this could be facilitated in alignment with the typical work environment (2 days in office, up to 3)

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.

We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.

At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.

Our services are built to scale with your business and evolve alongside your needs.

We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.

Learn more about how we can support your technology and staffing needs at

www.c4techservices.com

Or reach out to us directly at info@c4techservices.com

Company Description

C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n www.c4techservices.com\r\n Or reach out to us directly at info@c4techservices.com