Senior Content Designer Job at The Allstate Corporation in Chicago

Overview At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description — As a Senior Content Designer at Allstate, you will help create usable, consistent, and accessible user interfaces that delight customers and drive business results. You will be an expert at structuring and organizing content in ways that are intuitive to customers and accurately reflect our products and services. You will craft language to help users understand our products and coverage options, manage their accounts, and recover from loss. You will work across a broad range of customer experiences and touchpoints, including branded websites, web-based product applications, native mobile applications, and email.

Responsibilities Collaborate with UX and Visual designers to create well-documented, high-fidelity prototypes

Apply the content guidelines and standards as outlined in the Allstate Design System and contribute to its evolution.

Design, write, edit, test, and improve language in support of customer task completion, including product and feature descriptions, onboarding, navigation labeling, confirmation / error messaging, and push notifications.

Coordinate with other content designers to ensure consistency across products and platforms.

Perform user and secondary research to uncover the language that resonates with customers and drives results.

Present your work in a thoughtful, convincing, and evidence-based manner.

Experience 5 or more years of experience (Preferred)

Supervisory Responsibilities This job does not have supervisory duties.

Skills Collaborating

Content Design

Copywriting

Customer Experience (CX)

Design

User Experience (UX)

Compensation Compensation offered for this role is $70,500.00 – 124,125.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger — a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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