Front Office Receptionist (Cornelius)

QualDerm Partners Front Office Receptionist

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose : to educate, protect, and care for your skin. We strive to provide comprehensive, high-quality skin care solutions, allowing you to achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors, and achieving healthy skin through annual skin exams and dermatologic care.

We are committed to expanding access to dermatologic care by providing proven, proactive services while creating a rewarding work environment for our providers and employees. Our competitive compensation and benefits packages complement our positive and supportive workplace culture.

Job Type : Full Time

Job Summary :

The Front Office Receptionist at our Cornelius location will be responsible for executing timely and accurate patient registration within our medical systems. This role involves using medical necessity tools to confirm patient insurance coverage and adhering to established policies and procedures while providing outstanding customer service to physicians, patients, family members, and colleagues.

Essential Duties and Responsibilities :

• Welcomes patients and visitors by greeting them in person or on the telephone, answering inquiries efficiently.
• Records patient arrivals in the Practice Management System (EMR).
• Identifies patients using their date of birth and name in the computer system; creates new accounts for new patients.
• Prepares necessary paperwork and documentation prior to patient appointments.
• Contacts 'No Show' patients to reschedule and makes requisite updates in the Practice Management System.
• Enhances patient satisfaction by effectively scheduling appointments and addressing patient queries and anxieties.
• Assists in emergency situations by responding quickly to patients in distress, utilizing sound judgement.
• Maintains updated patient information in the Practice Management System (EMR) and collects necessary updates from patients.
• Verifies patient insurance eligibility and financial status, notifying the Billing Department regarding prior authorizations if required.
• Ensures cleanliness and organization of the reception area.
• Processes patient copays and balances during check-in / check-out, ensuring accurate financial records.
• Maintains confidentiality of personal and financial information, upholding patients' rights.
• Adheres to operational policies and procedures while reporting any changes as needed.
• Contributes to team efforts by accomplishing related responsibilities.
• Diligently demonstrates exceptional customer service skills.
• Answers the phone promptly and courteously.
• Engages professionally with patients, visitors, providers, and team members.
• Performs other duties as assigned by the Practice Manager or Area Practice Manager.