Distribution Center Support Coordinator

Distribution Center Support Coordinator

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Position Description :

Pay Rate : $21 / hour The primary responsibility of the Distribution Center Support Coordinator is proactive prevention of customer disruption. In the event a failure is not caught by the proactive process, the DSC is responsible for the creation of consistent and timely communications of product delays for the customers and sales team to ensure customers are informed and armed with solutions related to delivery / inventory failures.

Key Responsibilities

• Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers. Handle cash, checks, and credit card processing securely and according to policy.
• Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries. Generate reports, communicate effectively, and strategize solutions.
• Ensure the facility maintains adequate supplies to support operational needs efficiently.
• Ensure timely processing and payment of vendor invoices for services rendered.
• Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively. Generate reports, compose communications, and plan actions to resolve issues promptly.
• Execute resolutions promptly when errors occur during customer delivery. Manage real-time phone escalations and respond promptly to system ticketed items.
• Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
• Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
• Manage documents via various systems, adhering to document management practices consistently.
• Verify and complete daily processes outlined in the Day-In-Life document; ensure accuracy and compliance with operational procedures.

Competencies

Qualifications

Skills

Physical Demands / Working Conditions

Physical Demands Category : Office Physical Demands / Work Environment / Travel Requirements :

Physical demands : While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and / or smell; the employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment : While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Travel required : As required by the position.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace