Operations Manager

Onboarding And Development Manager

This role is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential duties and responsibilities include :

• Onboarding : Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties. Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Developing : Provide timely and consistent touchpoints with frontline employees. Regular review of best practices to enhance daily performance. Focus on understanding and progress of frontline employee career goals.
• Coaching : Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success. Actively practice and seek feedback on coaching conversations.
• Mentoring : Lead by example to ensure safety practices are paramount with each employee. Teaching and developing an understanding of the WM Way.
• Performance Management : Conducts root cause investigations for all injuries and incidents, ensuring consistent discipline and retraining. Documents and maintains records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate. Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications :

Physical requirements include a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

At WM, each eligible employee receives a competitive total compensation package including medical, dental, vision, life insurance, and short-term disability. As well as a stock purchase plan, company match on 401K, and more! Our employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.