Dispatcher - Part-Time

Job Description

Job Description

This position requires availability for nights and / or weekends.

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

We are seeking a reliable and organized Part-Time Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and dispatching the right technician, to the right call, at the right time.   This is an excellent opportunity for individuals who thrive in fast-paced environments and have exceptional communication and multitasking skills

Dispatcher Responsibilities | WHAT YOU'LL BE DOING

• Effectively manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / team sales targets and call-handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Dispatcher Qualifications | WHAT YOU BRING

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