Security Assistant (Police Dispatcher)

Security Assistant (Police Dispatcher)

This position serves as a Security Assistant (Police Dispatcher) for the Police Service within VA Central Western Massachusetts Healthcare System with a primary purpose to monitor physical security systems, receive calls for emergency services, and dispatch law enforcement and other services.

Responsibilities Major duties include but are not limited to :

• Physical Security Support : Monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio / alarm activity records / logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and / or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications : Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support : Performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems / databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned.

Work Schedule : Full time. Rotating shifts to include nights, weekends, and holidays.

Position Description / PD# : Security Assistant / PD99858S

Pay : Competitive salary and regular salary increases.

Paid Time Off : 37-50 days of annual paid time offer per year.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement).

Requirements Conditions of Employment : You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12 / 31 / 1959. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background / security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10 / 17 / 2025. You must qualify based on your experience and / or education as described below :

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.