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Patient Services Coordinator (PRN Pool)

Patient Services Coordinator (PRN Pool)

Austin Regional ClinicAustin, TX, US
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Patient Services Coordinator (PRN Pool)

Serves as an initial point of contact in a clinic setting by performing check-in / check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential functions include :

  • Books appointments utilizing computer system. When booking appointments, also confirms and / or makes any changes to demographic information and notifies patient of account balance.
  • Greets patients and arrives them on computer system.
  • Verifies insurance eligibility by using online resources, Medifax, etc.
  • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
  • Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
  • Prints face sheets, receipts, and other documents as needed.
  • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
  • Confirms in advance patient appointments.
  • Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
  • Verifies Worker's Compensation claims, ensures that paperwork is complete, and performs follow-up.
  • Assists patients with setting up payment plans.
  • Issues receipts for payment.
  • Books follow-up appointments.
  • Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
  • Regular and dependable attendance.
  • Follows the core competencies set forth by the Company, which are available for review on CMSweb.
  • Works holiday shift(s) as required by Company policy.

Other duties and responsibilities may include :

  • May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
  • Creates master deposit as directed.
  • Responsible for handling the sort / distribute of Rightfax documents.
  • Processing onsite release of information requests.
  • Priority on-sight sorting, scanning, numbering loose papers
  • Runs wait list report and distributes as directed.
  • Performs other duties as assigned.

    • Qualifications :

    Education and Experience :

    Required : High school diploma or GED. Experience using a PC in a Windows environment.

    Preferred : Experience working in a medical setting.

    Knowledge, Skills and Abilities :

  • Knowledge of medical insurance.
  • Excellent customer service skills.
  • Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
  • Excellent interpersonal & problem solving skills.
  • Ability to work in a team environment.
  • Ability to manage competing priorities.
  • Ability to engage others, listen and adapt response to meet others' needs.
  • Ability to align own actions with those of other team members committed to common goals.
  • Excellent verbal and written communication skills.
  • Ability to perform job duties in a professional manner at all times.
  • Ability to understand, recall, and communicate, factual information.
  • Ability to understand, recall, and apply oral and / or written instructions or other information.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to apply common sense in performing job.

    • Work Schedule : On an as needed basis (PRN) during Monday-Friday 8am-5pm

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    Patient Service Coordinator • Austin, TX, US