Job Description
Job Description
Job Purpose Summary :
The Sales Support Team Member helps maintain and expand Joe Van Gogh’s wholesale relationships. This position visits customer accounts, assists with deliveries, and helps with grocery demos. It requires a fluid work schedule and must address immediate issues / concerns that come up during the workweek.
Reports To : Sales Manager Status : Full Time / Hybrid
Responsibilities
- Assists in facilitation of wholesale customer onboarding process by training on site, building rapport with account leadership, and troubleshooting issues with equipment.
- Schedules and completes regular on-site visits; documents equipment specs and condition, product quality, use of branded materials, and other details in CRM.
- Brainstorms and tests strategies to build internal sales of seasonal coffees and allied products, highlight new product releases, and encourage training participation.
- Works with Sales Team to create wholesale program structures to improve efficiency and performance metrics to track progress of Joe Van Gogh’s wholesale strategy.
- Act as a liaison for customers in our growing ecosystem.
- Sales Support Team Member is encouraged to think outside the box and be innovative with what businesses may be interested in carrying Joe Van Gogh products.
- Help coordinate and participate in grocery demos.
- Assist with deliveries.
Job Requirements
36 – 40 hours per week.Exceptional interpersonal and customer service skills.Demonstrated ability to communicate and collaborate effectively.1+ years of specialty coffee experience.Strong motivation and ability to work independently.Demonstrated teaching ability, passion for helping others learn.Time management skills and flexibility in prioritization.Criminal background check as required by JVG’s institutional partners.Ability to work weekends and on call.Some out-of-town travel required.Reliable transportation and a valid NC Driver’s License.Prolonged, frequent ingestion of coffee and tea.Prolonged periods of time on feet.Ability to lift 50+ pounds.Requires significant driving to and from customers’ accounts.The ideal candidate should have the below characteristics :
Excels in Collaborative EnvironmentsOutgoingFlexibleWillingness to go the extra mileCreative Problem SolverPeople personPatientInnovativeeagerness to learn the ins and outs of the specialty coffee industry.Please note this position prohibits the wearing of perfumes, colognes, or fragrances.All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.