Full Time Assistant Store Manager (Store 5088)

Overview

Full Time Assistant Store Manager (Store 5088) at GameStop

At GameStop, we are committed to providing exceptional service and delivering gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we aim to create unforgettable experiences for our customers by offering a wide range of products that cater to gamers worldwide. Join us to help shape the future of gaming and bring the best gaming products to the world.

Responsibilities

• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, assist guests with gaming needs, inform guests of promotions, recommend additional items, apply selling behaviors, and circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment and current sales initiatives; nurture guest relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using the POS system; ensure correct changes, proper bagging, receipts, and high-quality guest service.
• Respond to guest inquiries in person or by phone; escalate issues to the Store Manager as needed.
• Promote GameStop guest benefits (e.g., new title reservations, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates on policies and guidelines.
• Supervise Sales Associates and Retail Keyholders in the Store Manager's absence; provide timely feedback and address performance issues as directed.
• Ensure onboarding and training are completed prior to opening or closing shifts; understand policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates to follow guidelines, manage breaks, and maintain optimum staffing to ensure guest service.
• Assist with payroll, time off requests, and time edits; verify accurate compensation for time worked.
• Maintain clean, organized store areas and ensure fixtures / equipment are in good working order; ensure Omni-Channel orders are fulfilled daily.
• Protect company assets through inventory control and loss prevention; conduct routine checks and communicate concerns to the Store Manager.
• Support sales, profitability, and shrink goals; perform administrative and operational duties as required.
• Complete store inventory counts, restock merchandise, and ensure products are well represented on the sales floor.
• Manage daily closeout tasks, including balancing POS totals, completing closeout paperwork, and handling deposits per guidelines.
• Verify shipments for discrepancies, conduct inventories, and report issues to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls promptly and label boxes with packing lists.
• Maintain associate and guest safety; report injuries promptly per company guidelines.
• Keep store records / files organized and ensure manuals are up to date.
• Adhere to GameStop policies and opening / closing procedures.

Qualifications

Key skills and abilities

Pay

$19.25 - $23.25

Other

Equal Employment Opportunity : GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state / local law.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Full-time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and other incentives.

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