Customer Service Representative

Job Description

Job Description

Overview

Now Hiring : Customer Service Representative

Job Type : Fulltime 8 : 00am-5 : 00pm (Flexible)

Location : Romeoville, IL

What’s In It for You :

• Competitive salary and benefits
• Opportunities for growth and advancement
• Supportive and collaborative work environment

Who We Are :

Rubber-Inc. has been in business since 1939 with locations in Chicago, IL, Durand, WI,St. Louis, MO, and Charlotte, NC. We have a trained customer service department and outside sales force to help provide the right products to solve today's service problems. committed to delivering exceptional experiences to our clients. We believe in putting people first, both our customers and our team members.

Job Summary :

We are looking for a Customer Service Representative who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment. In this role, you’ll be the first point of contact for our internal and external customers, providing top-notch support through phone, email, chat, and counter sales.

What You’ll Do :

Respond promptly and professionally to customer inquiries

Handle Order entry via Phone and email communication

Resolve customer issues efficiently and empathetically

Maintain a high level of product / service knowledge

Document interactions and follow up on customer cases

Collaborate with internal teams to improve customer experience

Oversee and Maintain our Torque Calibration Process

Build sustainable relationships and trust with customer accounts through open and interactive communication

Respond to orders efficiently so that products are delivered in a timely and accurate manner.

Ability to work on multiple tasks at a time and prioritize tasks as needed.

Ability to work in a CSR program

Adhere to high ethical standards and comply with all regulations.

What You’ll Need :

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to multitask and manage time effectively.

Please visit our website to know more about us : https : / / rubber-inc.com /