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Systems Engineer

Systems Engineer

RouteOnePhiladelphia, PA, United States
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The Systems Engineer is responsible for monitoring and maintaining the operational and technical stability of RouteOne's Production and Test environments . The Systems Engineer will collaborate with internal and external teams to implement monitoring solutions, provide resolution for incidents impacting the p roduction or t est environments, and participate in the support o n- c all rotation . A strong and diverse background in system s administration and technical operations for high - volume Java-based web applications is required for success in this position. The S ystems Engineer must have experience with hands-on support of Operating Systems , network, and middleware across a varied spectrum of pla tforms .

Job Requirements

Perform all work in accordance with company's quality programs, standards , and procedures.

  • Work with RouteOne's hosting provider to ensure efficient and smooth operation of our p roduction system s , including administration, monitoring, troubleshooting, support, and emergency response.
  • Serve as part of a 24x7 on-call rotation for resolution of i ncidents, response to a lerts, and escalation of h osting e nvironment issues and emergencies.
  • Provide i ncident c ommunication and updates to all stakeholders when performance or availability issues arise in the p roduction environment.
  • Utilize and maintain monitoring systems and alerting conditions .
  • Establish and manage operational policies to mitigate risk.
  • Work closely with the team to define requirements, cost, timing, and operational plan for future expansion and growth of our production systems , followed by implementation.
  • Participate in the planning and design of procedures and technical infrastructure for purposes of business continuity in case of disaster or prolonged production outages.
  • Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

  • S ignificant understanding of the business , including business impacts relevant to IT Operational issues
  • E xperience in online operations with exposure to high availability and large-scale technologies such as clustering, load balancers, etc.
  • Recent h ands-on experience in a 24x7 production environment , including participation in an on-call rotation.
  • Experience delivering high uptime in a 24x7 production environment under customer facing SLAs.
  • Working knowledge of network and switching protocols and technologies.
  • Experience in administration of firewalls, VPN, and associated security technologies.
  • Experience with web application infrastructure management and troubleshooting.
  • Knowledge of and experience with management of LDAP and security certificates .
  • Experience supporting relational databases and ex tensive familiarity with SQL.
  • Expertise establishing system-wide standards, policies, procedures , and methods.
  • Proven history of creative problem-solving and contribution to the continuous improvement of procedures .

    • Skills

  • E xperience supporting and administering Internet host / network services including Application Servers, Web Servers, and Relational Databases.
  • Experience with middleware and B2B gateway products.
  • Knowledge of certificate management and LDAP including backup, replacement, and upload ing certificates.
  • Experience with LAN / WAN technologies including firewalls, routers, switches, TCP, HTTP, SSL, DNS, etc.
  • Experience with SAN / NAS administration.
  • Experience configuring and administering Oracle databases and related storage dependencies.
  • Hands-on experience with XML, XSL, XSLT, and schema development or administration.
  • Experience with VMware virtualization toolsets such as vSphere and vMotion .
  • Network debugging skills on Cisco (or comparable) core switches and firewall .
  • Experience in scripting with Perl, PHP , or Python.
  • Experience with automated deployment and administration of containerized environments.
  • Ability to Identify and document root cause of technical issues.
  • Demonstrated ability to work effectively with colleagues .
  • Excellent analytical, organizational and communication skills.

    • Abilities

  • Excellent verbal and written communication skills.
  • Ability to think critically and problem solve .
  • Ability to manage time and multiple priorities.
  • Ability to document and update standard operating procedures.
  • Disciplined, detail-oriented, and well organized with a strong background in operational methodology .
  • Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.
  • Solid analytical and troubleshooting skills to quickly determine root causes of problems and drive towards solutions.
  • Ability to independently research, specify, cost, and plan appropriate solutions to meet project requirements on time and with in budget, with an eye for maintainability and availability.
  • Must foster a collaborative and collegial atmosphere within a dynamic and fast-paced work environment .
  • Proficien cy in Microsoft Office products, including but not limited to : Word, PowerPoint, Excel, Outlook, and Visio.
  • Familiarity with Atlassian product suite, including but not limited to : Jira, Confluence, and Bitbucket .
  • Familiarity with repository for software tracking, such as GitHub .

    • Familiarity with middleware and B2B gateway products such as MQ and IBM Datapower

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    System Engineer • Philadelphia, PA, United States