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Service Consultant

Service Consultant

Redline WatersportsMadison, WI, US
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Job Description

Job Description

Service Consultant

People love the outdoors more so now than ever and the boating industry is thriving, growing and fun.

The Service Consultant represents the communication side of our service team. We have many long-term customers and a regular flow of new friends wanting their boats to run well and be taken care of. The key responsibilities are to understand the customer's service and maintenance needs, communicate those to the team, and be the direct contact with the customer as their boat makes its way through service. The base salary is supplemented with a weekly performance commission which can easily drive your year end earnings above $65,000.

Primary skills needed :

  • Communication - In-Person, phone, email, and text
  • Documentation - All work is done on a Mac desktop computer and phone.
  • Experience with the base operating system is helpful, and training is provided.
  • Excellent writing, grammar, and speaking are mandatory.

Care - The boating community is a fun and passionate group that puts a lot of effort into

getting on the water. A successful day is one where you truly connect with your

customers, by keeping them informed and heard through their service journey. Customers who return year after year mark the true success of you and the team.

Service Consultant Duties and Responsibilities

  • Your customers are always aware and always heard.
  • Answer any questions customers have about our services
  • Work with customers to prioritize repairs
  • Keep the customers updated on the status of their boats and motors
  • Follow up with customers on upcoming maintenance
  • Document all services that were approved or declined

    • Service Consultant Requirements and Qualifications

  • Strong sales and customer service skills
  • Excellent listening skills
  • Knowing the best form of communication (phone / email / text) when delivering a particular message
  • Strong relationship skills

    • Company Description

    Our mission is Fun on the Water.

    Redline Watersports has been serving the active watersports community south and central Wisconsin since 1999.

    Three teams drive the mission :

    Get on the Water- They help boaters buy the best boat what they need on the lake. We're authorized dealer for Mastercraft Boats and Avalon Pontoons

    Play on the Water- They help with gear, coaching, camps and fun toys in our extensive pro shop

    Stay on the Water-They do everything to make sure the boat starts, runs and performs at it's best during the season

    The watersports community is a fun group to work with and we're fortunate to be involved in the play side of peoples lives. The pressure to perform is still there, and when we do, great memories happen and customers return year after year.

    Company Description

    Our mission is Fun on the Water.\r\nRedline Watersports has been serving the active watersports community south and central Wisconsin since 1999. \r\nThree teams drive the mission : \r\nGet on the Water- They help boaters buy the best boat what they need on the lake. We're authorized dealer for Mastercraft Boats and Avalon Pontoons\r\nPlay on the Water- They help with gear, coaching, camps and fun toys in our extensive pro shop\r\nStay on the Water-They do everything to make sure the boat starts, runs and performs at it's best during the season\r\n\r\nThe watersports community is a fun group to work with and we're fortunate to be involved in the play side of peoples lives. The pressure to perform is still there, and when we do, great memories happen and customers return year after year.

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