Customer Service Representative

At Emerald Edge , we're hiring a Customer Service Representative in Charlotte to ensure a smooth onboarding experience for AT&T Fiber customers. The Customer Service Representative is the welcoming first point of contact, guiding customers through service selection and ensuring every interaction reinforces satisfaction with AT&T Fiber.

Who We Are

We are Emerald Edge. We specialize in marketing solutions that deliver real customer impact. Our partnership with AT&T is built on a single goal : to connect communities to the unparalleled reliability of high-speed fiber internet, powering progress one campaign at a time.

What Will I Be Doing as a Customer Service Representative?

Support AT&T Fiber outreach campaigns by introducing service options across commercial zones using structured engagement protocols.

Assist customers with service selection, onboarding documentation, and activation workflows to ensure timely and accurate delivery.

Respond to service inquiries with professionalism and clarity, resolving issues and escalating gaps through AT&T’s internal support systems.

Maintain CRM accuracy by logging customer interactions, service status, and pipeline movement to support campaign tracking and performance visibility.

Coordinate with internal teams to align provisioning readiness and delivery benchmarks with AT&T Fiber standards.

Monitor territory performance and share actionable insights to refine outreach strategy, improve customer satisfaction, and support retention goals.