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HVAC Customer Service Representative

HVAC Customer Service Representative

Celtic AirCape May Court House, NJ, USA
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Why work for us?

Celtic Air has been serving the Cape May County area for more than 2 decades. We have a strong company culture and low turnover. We believe that teamwork and communication are key factors for a happy, healthy work environment . As experts in our field, we are heavily invested in training our team. We have found that the best way to provide great customer service is to have a team that is satisfied with the work they do! If you're ready to settle into a solid, long-term position where what you do matters and your contributions are acknowledged, then we'd like to hear from you! To learn more please visit our website at :

What we offer :

  • Medical ( employer covers all but $15.00 for the employee per week with optional family coverage based on current insurance rates)
  • Dental
  • Vision
  • Long-term and short-term disability insurance
  • Life Insurance
  • Paid Vacation
  • 6 Paid Holidays
  • 401k
  • Paid Training Days
  • Career Advancement Opportunities
  • Every year we participate in numerous parades - you can bring your family and kids to participate with us
  • Spiffs and bonus program- paid out monthly.

Pay Range : $19.00 to $23.00 per hour, depending on experience

What We're Looking For :

We're seeking a motivated, organized individual to join our team. Experience with ServiceTitan software is highly valued, and familiarity with the trades (HVAC, plumbing, or electrical) is a strong advantage.

Job Duties Include :

  • Answering and routing incoming calls.
  • Scheduling and coordinating service calls.
  • Assisting the Service Dispatcher.
  • Interacting with customers via phone, email, or in person to provide support and information.
  • Maintaining customer accounts and records of interactions.
  • Performing other duties as assigned.
  • Requirements :

  • Familiarity with the local geographical area.
  • Strong problem-solving and multitasking skills.
  • Proficiency in MS Office and other computer systems.
  • Comfort with using a multi-line phone system.
  • Energetic personality and a career-driven mindset.
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    Customer Service Representative • Cape May Court House, NJ, USA

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