Housing Manager (Hiring Immediately)
Catholic Charities of Central Colorado, Inc.Colorado Springs, CO, United Statesjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionProvide supervision to Housing Navigators including oversight in data entry and regular review of procedures and processes. Participate in hiring decisions for housing staff. Coordinate onboarding and training of new staff in collaboration with Family Connections Director. Provide regular supervision to assigned staff. Complete performance evaluations that include disciplinary measures and documented performance issues and recommended course of action to direct supervisor and senior leadership. Participate in Family Connections management team meetings, planning, and decisions. Assist staff in client intake, brief case management, case conferencing, referrals, and data entry. Conduct regular quality assurance checks to ensure data entry is accurate and reflective of the work completed. Be available to provide support in all programs when Director is absent. Conduct intake screenings and assessments for families and individuals who are seeking homeless prevention support to connect with or maintain current housing using designated tools to include VI-SPDAT and CFSA2.0. Provide, collect, and submit necessary documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures. Participate in Coordinated Entry meetings and assign referrals to appropriate housing staff. Create individualized housing stabilization or case plans that support goals around housing, financial stability, family wellness, and community connectedness. Document next steps and assign responsibility for each task. Provide ongoing follow-up with clients to assess progress, goal attainment, and connect families with resources to address concerns and priorities. Provide advocacy to entities involved with families, based on family needs, including but not limited to welfare and public benefit agencies, landlords, and educational entities. Support family members in advocating for themselves. Seek feedback from families and team members for program improvement. Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports. Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records. Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds. Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards. Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations. Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support. Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain / make appropriate referrals to families needing services. Monitor affordable housing inventory in the community. Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues. Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening & Support and Trauma-Informed Care. Establish procedures and workflows in compliance with transitional housing grant guidelines. Provide leadership in recommending improvements and adjusting processes as the program evolves. Serve as liaison between tenants, facilities management, and program staff to address day-to-day needs. Support daily program operations and serve as a resource for on-site residents. Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals Ability to demonstrate empathy and compassion, using a calm, quiet, and natural tones. Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers. Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principals when working with clients. Proficiency in problem solving, planning, mediation, and conflict resolution. Bachelors degree in Human Services, Social Work, Psychology or related field preferred along with a minimum of two-years full-time experience working with direct client / family interaction. Previous supervisory experience. Experience with low-income, transitional housing, or vulnerable populations. Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships. Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues. Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community. Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable). Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management. Ability to follow directions and interpret policies and procedures to ensure compliance. Exceptional attention to detail, particularly in data entry, documentation, and record-keeping. Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail. Knowledge of Human Services agencies in the area. Bilingual in English / Spanish is strongly preferred. Valid drivers license and reliable transportation. Must be able to regularly climb stairs, as the job requires. Ability and willingness to work within the established structure and guidelines of Catholic Charities. High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively. Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events. Must successfully complete background clearance.
Position Summary
The Housing Manager advances Catholic Charities mission by supporting individuals and families experiencing housing instability through three key responsibilities :
- Leading the development and implementation of the Transitional Housing Program , ensuring it aligns with grant guidelines and adapts as the program evolves.
- Developing and Managing the Rapid Rehousing Program in alignment with grant guidelines.
- Managing the established Rent Assistance Program at a reduced scale, in alignment with current funding levels.
This position provides direct service, intake, case management, and coordination with internal and external partners to help clients access housing resources and community support. Responsibilities include providing direction, development, management, and leadership to a team of Housing Navigators. The role also includes administrative tasks such as documentation, data entry, and financial tracking to ensure contract requirements are met.
Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect. A flexible schedule is required as this position will work occasional evenings and weekends as needed.
Essential Duties
Key tasks and responsibilities to be performed in the role.
Administrative & Management
Client Intake & Assessment
Case Management & Follow-Up
Data, Documentation & Reporting
Client Engagement & Community Partnerships
Transitional Housing Program Operations
Competencies
Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours many of them are self-paced and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
Requirements
Minimum requirements to be eligible for the role.
Education & Experience
Knowledge & Skills
Other Requirements
Work Environment
Most of the assig
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Housing Manager • Colorado Springs, CO, United States
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