Automotive Advanced Service Technician

Overview

Hogan Tire & Auto in Medway is seeking an Automotive Advanced Service Technician. We are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity

Join a customer- and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview

As an Automotive Advanced Service Technician at Hogan Tire & Auto in Medway, you play a pivotal role in upholding our commitment to excellence in automotive service. Your role combines technical proficiency with a focus on delivering the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, together with a strong grasp of productivity standards, sets the standard for operational efficiency and customer satisfaction.

Key Responsibilities

• Demonstrate mastery in automotive service repair, ensuring vehicles are repaired to manufacturer specifications and company standards of quality and customer experience.
• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
• Uphold productivity standards based on flag hour principles, maximizing efficiency without compromising quality.
• Mentor junior technicians, sharing knowledge to support their growth and development.
• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
• Maintain awareness of evolving vehicle technologies and industry developments.

Qualifications

Benefits

Employment Eligibility

A formal application for employment and background screening authorization is required. Applicants must hold a current and valid driver's license. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Job Details

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