Job Description
Position : Director of Field Operations - Property Maintenance
Type : Exempt
Reports to : President
Location : Washington, DC
Salary : $90,000.00 - $100,000.00
Type : Annual / Full-Time / On-Site
Salary : Medical, Dental, Vision, and Ancillary
ABOUT FARIA MANAGEMENT :
Faria Management is the property management division of Dumas Collective®. The firm provides boutique style property management services by bringing an unconventional, solution-based owner’s approach to urban communities. Faria Management’s mission is to provide a brand of luxury affordable housing® which is a high-quality boutique style form of management services, to owners of income-restricted housing. Since commencing on-site management operations in 2015, Faria has increased the size of its portfolio nearly tenfold and currently operates nearly 2,000 units across the Mid-Atlantic region.
POSITION DESCRIPTION :
We are seeking a dynamic, hands-on leader to serve as Director of Field Operations. This individual will be responsible for establishing and overseeing efficient, accountable, and performance-driven systems across our entire property portfolio. The successful candidate will bring a proactive leadership style and a deep commitment to operational excellence, resident satisfaction, and cost-effective service delivery.
This role requires a master dispatcher who who can delegate, track, and verify work orders with urgency and precision, while also designing and maintaining systems that foster accountability at every level.
RESPONSIBILITIES :
Responsibilities include the following :
- Work Order Management & Task Delegation
- Oversee the intake, dispatch, and resolution of maintenance work orders across all properties.
Preventive Maintenance & In-House Capacity
Review all work orders to determine in-house feasibility before outsourcing.Build and maintain a skilled, responsive in-house team capable of addressing most property needs.Schedule and manage preventive maintenance to reduce emergency repairs and extend asset longevity.Systems Oversight : Security, Elevators, Janitorial, Trash
Manage building systems including FOB access, security cameras, elevators, janitorial, landscaping, and waste services.Design cost-effective service plans and maintenance schedules for each system.Lead contract negotiations, monitor vendor performance, and conduct renewal evaluations.Inventory & Supplies Management
Develop and enforce site-wide inventory control systems.Maintain access to tools, parts, and materials to support ongoing operations while minimizing waste and excess.Code Violations & Compliance
Maintain a centralized system to track all code violations and citations.Ensure prompt resolution, thorough documentation, and consistent reporting of compliance issues.Partner with property staff and city officials to uphold standards.Staff Leadership & Training
Supervise on-site maintenance and operations teams across all properties.Provide ongoing training focused on customer service, safety, accountability, and system tools.Promote a culture rooted in excellence, ownership, and urgency.Utilize a technology-based system to assign, track, and verify tasks by property and personnel.Ensure accountability for timely, high-quality task completion by both staff and vendors.Implement clear performance expectations and consequence structures for delays or substandard work.Various ad hoc assignmentsMINIMUM QUALIFICATIONS :
7+ years of experience in property management operations, facility maintenance, or related field.3+ years in a supervisory or director-level role managing dispersed property teams and service contracts.Proficient in facilities management software, work order systems, and inventory tracking tools.Strong organizational and communication skills.Proven experience with vendor negotiation, contract management, and preventative maintenance planning.Commitment to operational efficiency, accountability, and high service standards.Experience with affordable housing, HUD or LIHTC compliance a plus.Familiarity with city housing code, violation procedures, and inspection readiness.Ability to analyze budgets and propose cost-saving measures.Bilingual (English / Spanish) preferred.SUCCESFUL CANDIDATES WILL POSSESS THE FOLLOWING ATTRIBUTES :
An entrepreneurial spiritProactive and extremely responsivePersonable with a good sense of humorStrong financial and analytical skillsUnderstanding of fundamental real estate terminologyExperience with funding programs for affordable housing a plusDemonstrated commitment to the mission, philosophy and vision of Dantes Partners and community development workEnergy and commitment to work in an entrepreneurial environment with the ability to prioritize responsibilitiesStrong organizational skillsDemonstrated ability to work effectively with a wide range people and organizationsAbility to work under pressure, in a time sensitive environment, delivering timely and accurate workAbility to understand and troubleshoot complex financial modelsAbility to write clearly and informatively and present numerical data effectivelyADA SPECIFICATIONS (Physical demands that must be met to successfully complete the essential functions of the job)
While largely sedentary, this position requires the ability to sit, stand, and lift up to 20 lbs., speak, and hear, sometimes for extended periods of time.Requires the ability to use a computer and office equipment traditionally found in office settings.Requires the periodic ability to travel regionally, on behalf of the company.Faria Management is an equal opportunity employer.
