Opener

Customer Service Representative

Reports to : Club Manager

Status : Full Time / Part Time / Non-Supervisor / Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

Greet / meet potential members, providing a great customer experience.

Handle front desk related tasks :

• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.

Help maintain the neatness / cleanliness of the club.

Essential Behavior Requirements

Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.

Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.

Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.

Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift to 50 lbs. less than 30% of the time.

Benefits