Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

Accountable for the overall success of customers, including planning, health, and multi-solution adoption

Serve as the central point of contact throughout the customer lifecycle, defining success plans and ensuring cohesive communication

Drive adoption of cloud products using data insights and collaborate with teams to address customer risks

Required Qualifications

10+ years of Customer Success experience in Software as a Service or Digital Marketing

Proven ability to drive customer success and deliver measurable outcomes

Strong consulting skills with experience in account planning and customer success plans

Existing knowledge of software in digital marketing and / or digital media space

Bachelor's Degree and / or relevant work experience