Senior Manager, Operations - Global

Senior Manager - Operations - Global

This is a new role to oversee the build out and transition of seller support into a global organization. They will be the point person for driving parity across the US, Mexico, Chile, and Canada seller support teams. This will be an individual contributor role with dotted line leadership to the Mexico, Chile, and Canada seller support teams. Eventually, this role will transition into the org leader for Spanish-based support across all marketplaces. Bilingual in Spanish and English is a requirement.

What Youll Do

The seller support team owns the experience sellers have when encountering issues in managing their business on the platform. While today the team is focused on reactive issue resolution, we are moving the associate base to be a more consultative type of role where they ensure reactive issues are resolved while also providing the seller proactive guidance and support to help them find success on the marketplace. This role will be a peer to two Sr. Managers managing support for the US MP, one Sr. Manager who owns the organization that manages day-to-day performance for our BPO vendors, and one to be hired Sr. Program Manager.

At start, this will be a role focused on influential leadership. They will work with the MX, CA, and CL support leaders to bring them to parity with metrics, tools, and process with the US-based team as well as providing any best practices from these regions to the US team. In the next one to two years, this role will be a key player as seller support transitions to a truly global organization where support is divided by language rather than country marketplace. This leader will then own the experience for all languages of support outside of English (to date that is Spanish and French Canadian) and will work closely with the international MP team largely based in Bentonville.

What Youll Bring

• Strong International Contact Center Operations Leadership, preferably with experience managing global teams
• Strong project management skills
• Understanding of support for a two-sided marketplace, preferably experience leading B2B support teams
• Strong bilingual communicator (Spanish, English required)

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions while being welcoming of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

Bachelors degree in Business Administration, Engineering, Operations, or related field and 3 years experience in operations, project management, or related area OR 5 years experience in operations, project management, or related area. 1 years supervisory experience.

Preferred Qualifications

Leadership of cross-functional task forces or projects Masters, Masters : Operations Management Project Management - Project Management Professional - Certification

Primary Location

702 Sw 8th St, Bentonville, AR 72716, United States of America