Overview
As we continue to expand our real estate footprint, we are seeking a full-time Community Manager to be based in Chicago. The Community Manager will report directly to the Senior Community Manager and interact daily with other internal company departments, as well as external vendors and partners. This is a high-impact, high-visibility role that serves as a catalyst for success, driving our best-in-class customer experience. The Community Manager manages the day-to-day operations of the community, partners with the operations team on long-term strategy, supports member companies, ensures the space runs efficiently, drives member engagement, and works with the sales team to ensure consistency for current and potential members. The Community Manager helps create a vibrant sense of community, handles walk-ins and in-person tours, and supports memorable member events using online tools and in-person networking to strengthen Workbox's brand in the community.
Responsibilities
Member Relations
- Consistently providing quality customer service to community members, guests and prospective customers.
- Creating community engagements to build connections between members, especially member-to-member introductions.
- Getting to know members’ businesses, understanding their challenges and successes, and how Workbox can help them achieve short-term and long-term goals.
- Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
- Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology setup.
- Regularly informing members of special events, building repairs, and community news.
- Managing conference room bookings.
- Resolving member complaints and issues using empathy and active listening.
- Managing controllable community expenses to an established budget.
Community Engagement
Developing and implementing creative, social, and engaging events at the community, while managing expenses and tracking participation.Assisting in creating opportunities for curated connections that drive growth among members and the larger Workbox community.Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.Supporting and executing member events and programming that enhance engagement and add value.Championing Workbox’s culture of belonging by celebrating member wins, milestones, and contributions.Encouraging members to leverage Workbox resources and partnerships to advance their businesses.Identifying opportunities to introduce Workbox offerings that enhance member success and retention.Facility Management
Upholding all Workbox standards to meet regular facility audit requirements.Managing all site operations and coordinating with the operations team to ensure member success.Ensuring the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces.Managing mail and deliveries for members.Ordering and maintaining Office logos and Workbox branded materials.Maintaining workspace inventory and community expenses.Understanding and being ready to implement fire and emergency plans.Managing and maintaining relationships with vendors, property managers and landlords.Requirements
3-5 years of experience in coworking, customer service, hospitality, facility management, or community engagement preferredFamiliarity with multi-site operationsBachelor’s degree preferredStrong interpersonal skills with the ability to build genuine relationshipsA natural problem-solver who takes initiative and remains adaptable in a dynamic workspaceHighly organized with excellent time management and multitasking abilitiesComfortable with light cleaning duties and maintaining a well-kept environmentPassionate for entrepreneurship, business growth, and creating an inclusive, collaborative environmentComfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools)A team player with a positive attitude and a strong sense of ownership and accountabilityBenefits
Anticipated salary range : $50,000-$60,000 annually (commensurate with experience), plus opportunity for performance-based bonusComprehensive health benefits, including medical, dental and vision coverageCompany-paid life insurance401(k) planGenerous paid time offFSA, HSA and commuter benefitsOngoing training and professional development#J-18808-Ljbffr
