Senior Enterprise Customer Success Manager (US)

About us

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.

Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organizations and careers for the long term.

Why our customers love Dayshape :

• We help professional firms optimize margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to be where top talent wants to work and where top clients want to buy from..

Recognized as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

About the role

The Senior Enterprise CSM will manage a portfolio of complex accounts that require strong relationship management and a consultative approach. We focus on user adoption and driving value via feature usage and optimisation, working as our customers strategic advisors to ensure they’re getting maximum ROI from Dayshape.

What you’ll do

About you

Bonus points if you have

What you’ll get

Working Details

This is a full-time role (37.5 hours per week).

We are looking for someone to join the team remotely in the New Jersey tri-state area (New York, New Jersey, Pennsylvania), or in / around Austin, Texas, to facilitate remote collaboration with our UK team and occasional in-person collaboration with our remote US team.

Join the team!

Equality of opportunity is more than just a responsibility : we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done as we achieve our customer success ambitions as part of the overall growth strategy. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.

The closing date for applications is Wednesday 15th October at 12 : 00pm EST. Initial interviews will be conducted around the closing date.

Please note the successful candidate for this role may be subject to background checks and will have an opportunity to declare anything to us beforehand.