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Lobby Attendant - Key Tower

Lobby Attendant - Key Tower

Millennia Housing ManagementCleveland, OH, US
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Job Description

Job Description

Job Summary

Duties and Responsibilities (including but not limited to) :

  • Verify visitors’ identity using valid identification.
  • Deliver outstanding customer service to all, whether first-time guests or long-term clients, through warm greetings, tailored recommendations, and creative solutions when necessary.
  • Assist tenants, guests, and visitors promptly and professionally while following company and building policies.
  • Seek out opportunities to surpass visitor expectations proactively.
  • Recommend hotel amenities, local events, venues, and transportation as needed.
  • Respond promptly and positively to all complaints, questions, and concerns.
  • Maintain visual oversight of entry points whenever not directly engaged with tenants or visitors.
  • Remain alert and able to disengage from casual conversations to address any security breaches or emergencies.
  • Ensure that all visitors, messengers, and vendors comply with access control procedures as outlined by building policy.
  • Keep constant watch over assigned areas to maximize visibility and safety.
  • React immediately to emergencies, providing necessary support to tenants and guests.
  • Respond to incidents including fires, medical emergencies, alarms, flooding, water discharge, elevator issues, hazardous materials, severe weather, suspicious activities, or other emergencies as required.
  • Maintain logs, prepare incident and activity reports, and communicate with client management, life safety staff, or public safety authorities as needed.
  • Perform additional related duties assigned by management.

Qualifications :

  • High school diploma or equivalent required.
  • Preferably one to two years of related experience or equivalent.
  • General understanding of customer service principles.
  • CPR and First Aid certification preferred.
  • Experience in report writing preferred.
  • Strong written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.

    • Physical Demands and Work Environment :

  • Frequent standing and walking required.
  • Ongoing need to communicate verbally and listen attentively.
  • Consistent use of visual acuity for equipment operation, reading technical materials, and keyboard use.
  • Occasionally required to lift, push, or carry items up to 25 pounds.
  • Professional attire and positive attitude necessary for a corporate atmosphere.
  • Must be a team player, adaptable to building needs, and committed to maintaining a safe, secure environment for everyone on the property.
  • Available and flexible to work a standard 40-hour schedule, plus overtime, holidays, or weekends when requested.

    • Benefits of Working with MCG :

  • Medical benefits available after 30 days of employment.
  • Annual performance-based raises.
  • Free parking provided.
  • Uniform supplied.

    • EOE / Disabled / Veterans Statement

    We are an Equal Opportunity Employer. All employment applicants are considered solely on their qualifications, without regard to race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other legally protected classification. All information provided in your resume and application—including work history, education, and references—is subject to verification.

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    Lobby Attendant • Cleveland, OH, US