Customer Success Representative II - Honeywell Life Sciences

Customer Success Representative Ii

As a customer success representative ii here at honeywell, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services. You will act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.

You will report directly to our customer success manager and you'll work out of our hamilton, new jersey location on a hybrid work schedule. For the first 90 days, new hires must be prepared to work 100% onsite m-f.

In this role, you will impact customer satisfaction and retention, ultimately driving revenue growth. Your ability to identify upsell opportunities and provide valuable insights will also help shape the company's product and service offerings, leading to continuous improvement and innovation.

key responsibilities

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
• Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
• Provide proactive support and identify potential issues for customers, addressing them before they escalate into a problem.
• Drive retention and renewal for customer contracts and ensuring customer satisfaction.
• Identify expansion sale opportunities for customers by offering additional products or services that can benefit the customer.
• Represent the customer's perspective within the organization and ensure their needs are considered in product development and decision-making.
• Monitor customer usage data and metrics to identify trends and areas for improvement.
• Travel up to 25%