TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

At Bayer we're visionaries, driven to solve the world's toughest challenges and strive for a world where "Health for all Hunger for none" is possible. Join a diverse, collaborative environment focused on learning, growth and redefining possibility. This role is for a Technical Support Specialist – US Residence based position.

Responsibilities

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction.

Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and work orders, performs performance field dispatches, and supports customer implementations in a timely manner. Ensures the team has tools, equipment and parts necessary to complete the job.

Provides install and post-install support for existing and future Bayer software offerings and entitlements.

Assists in coaching and mentoring of new team members in their technical capacities.

Supports software upgrades and other vulnerability mitigation processes as needed.

Administers systems, including portal rights, self-service licensing and device access keys so internal and external customers have timely access to needed software.

Assists in developing, documenting and communicating new procedures and processes that meet industry compliance, regulatory and customer standards.

Builds strong relationships across multiple organizations including marketing, new product development, sales and operational excellence.

Contributes to creating a motivational, performance / results-oriented, self-organized team environment and a teamwork-focused culture.

Who You Are

Bayer seeks an incumbent who possesses the following :

Required Qualifications

High School diploma / GED with 5 years of applicable experience in a technical support, helpdesk or call center role, or an Associate's degree with 2 years of experience, or a Bachelor's degree with 1 year of experience.

Ability to read and interpret technical manuals and schematics; capable of working in a fast-paced, self-directed environment.

Strong verbal and written communication, flexibility and good judgment.

Ability to prioritize workload and small group tasks to ensure customer satisfaction and team efficiency.

Proficient in Microsoft Office; strong customer relationship focus with capability to de-escalate concerns.

Confidence to provide direction and communicate without direct authority.

Preferred Qualifications

Knowledge of Bayer's Radiology business and product suite.

Proficiency with tools such as ServiceMax, ThingWorx and KB systems.

Technical troubleshooting experience with Bayer products.

Software knowledge including troubleshooting capabilities; experience with Certegra.

Salary and benefits : Employees can expect a salary between $67,341.00 and $101,011.00 with potential bonus / commission as applicable. Benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This posting will be available for application until at least 9-2-25. Location : United States – Residence Based (multiple locations listed)

Division : Pharmaceuticals

Reference Code : 851858

Contact Us

Email : hrop_usa@bayer.com

Other statements : Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer / Disabled / Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants to request needed accommodations using the contact information above. Bayer is an E-Verify Employer.

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