Medicare Customer Service SupervisorVirtualVocations • Laredo, Texas, United States
Medicare Customer Service Supervisor
VirtualVocations • Laredo, Texas, United States
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A company is looking for a Customer Service Supervisor to oversee daily operations of the Medicare Call Center.
Key Responsibilities
Manage and support a team of call center representatives, providing coaching, training, and performance feedback
Ensure compliance with CMS requirements and maintain high-quality customer service standards
Analyze call center data to prepare performance reports and recommend process improvements
Required Qualifications
High School Diploma, GED, or equivalent
3 or more years of experience in customer service or related fields
1 or more years in a supervisory or lead role
Solid knowledge of Medicare guidelines and CMS compliance standards
Proficiency in call center and workforce management tools
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Customer Service Supervisor • Laredo, Texas, United States
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