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Principal / Senior Business Process Consultant

Principal / Senior Business Process Consultant

Alldus International Consulting LtdSanta Clara, CA, United States
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Senior HRSD Business Process Consultant

Location : Remote in United States (U.S. Citizens Only)

Employment Type : Full-Time

Our client, a global tech company, are hiring a Senior HRSD (Human Resources Service Delivery) Business Process Consultant to join their team. In this role, you will serve as a trusted advisor to clients, helping them analyze, design, and optimize HR business processes enabled by ServiceNow HRSD or comparable platforms.

Responsibilities

  • Lead HRSD process design, analysis and optimization initiatives, ensuring alignment with organizational goals and compliance requirements.
  • Translate client business needs into functional requirements, workflows and ServiceNow HRSD configurations.
  • Facilitate workshops, stakeholder interviews and process mapping sessions to define current and future state HR service delivery models.
  • Provide strategic guidance on best practices in HR operations, employee experience, case management and knowledge management.
  • Partner with technical teams to ensure successful implementation and integration of HRSD solutions.
  • Develop and maintain process documentation, SOPs and training materials.
  • Serve as a subject matter expert on HR transformation, employee journeys and service delivery automation.
  • Support change management and adoption initiatives to ensure successful deployment of new HR capabilities.
  • Provide mentorship and guidance to junior consultants and project team members.

Qualifications

  • U.S. Citizenship required.
  • Bachelor’s or Master’s degree in Human Resources, Business Administration, Information Systems or related field.
  • 5+ years of experience in HR business process consulting, HR operations, or HR technology implementations.
  • At least 3 years of hands-on experience with ServiceNow HRSD or similar HR service management platforms.
  • Proven expertise in HR process design, optimization and transformation.
  • Strong understanding of HR functions such as Employee Relations, Onboarding, Case Management, Knowledge Management and HR Shared Services.
  • Excellent communication, facilitation and stakeholder management skills.
  • Demonstrated ability to work independently in a remote, distributed environment.
  • ServiceNow Certified Implementation Specialist – HRSD, CSA certification is a plus.

    • Benefits

  • 100% Remote Work (U.S. only)
  • Competitive compensation

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    Principal Consultant • Santa Clara, CA, United States