Customer Outreach Associate

Our firm has been a significant provider for supplying influential and popular brands with tailored outreach campaigns that result in long-lasting brand loyalty and consumer satisfaction. Our tireless efforts to provide best-in-class customer solutions have led us to a new opportunity and client project where we need a Customer Outreach Associate who will challenge our team to help us level up even more.

The Customer Outreach Associate will provide tailored product and service recommendations, develop customer account strategies to reinforce brand loyalty, and help the Community Outreach team roll out new compliance initiatives. The ideal candidate for this role has a solution-oriented mindset, is fearlessly creative, and possesses a keen interest in a leadership role.

Customer Outreach Associate Responsibilities :

• Communicate with customers on order requests, eligible service updates, product tracking, and billing information
• Meet our company communication standards between you and the client - Always handle questions, concerns, and complaints with the highest level of professionalism and care
• Interact with Customer Service and Sales Manager to prioritize customer orders and claims and deliver solutions to problem areas in the sales, service, or compliance departments
• Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation
• Partner with the Junior Customer Account Department Manager to participate and lead hiring, onboarding, and new employee training sessions
• Always research to monitor industry trends and create new customer service strategies to ensure we are delivering the best-in-class customer support