Service Technician

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Join our team as an IT - Field Service Tech!

The role of this position is to provide technical support, maintenance and repair for Animal Health International Inc. software - Animal Management Software (AMS). Turnkey Computer Systems (a division of Animal Health International Inc.) provides fully integrated software applications coupled with comprehensive software support and training to meet the unique needs of the feed yard industry.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Inventory Management : Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary

Vehicle Maintenance : Ensures proper vehicle maintenance guidelines and safe driving habits as issued by company and associated vendors

Install and / or Repair Equipment : Performs standard system installations and tests the functionality of all components. Acquires knowledge on the installation procedures and jobsite protocol from team members. Follows specific manufacturer guidelines and company, OSHA and other applicable laws and regulations related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and / or purchase card statements, time sheet and equipment-related items)

Customer Relations : Works closely with team members in keeping the customer and inside team up to date on project timeline(s)

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

Mechanical Aptitude : Has the desire to repair, assemble and disconnect mechanical equipment

Customer Service : Supports customer needs through responding in a timely, professional manner. Treats customers in a fair and considerate manner. Builds and maintains customer relationships through follow-up and courteous, approachable interactions

Communication : Understands and convey written and oral information and ideas to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience

Interpersonal Skills : Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult people and situations and delivers negative information in a way that preserves relationships

Problem Solving Skills : Goes beyond training to find answers.  Anticipates problems and customer needs

Work Ethic : Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

Job Qualifications

Required Qualifications

High school diploma or equivalent

Must maintain valid driver’s license and good driving record

Ability to travel in vehicle for several hours in a day

Mechanical aptitude

Preferred Qualifications

Excellent organization and problem-solving skills

Motivated team player

Strong customer service skills

Experience with peripherals such as printers, backups, scanners and modems

Working Conditions

Physical Demands

Frequency                                                Requirement

100% of shift                                            Standing

100% of shift                                            Walking

100% of shift                                            Driving

100% of shift                                            Lifting and carrying 1-10 pounds

100% of shift                                            Lifting and carrying 11-25 pounds

40% of shift                                              Lifting and carrying 26-50 pounds

60% of shift                                              Lifting and carrying over 50 pounds

40% of shift                                              Bending and stooping

50% of shift                                              Kneeling

25% of shift                                              Reaching at shoulder level

25% of shift                                              Reaching at waist level

50% of shift                                              Crouching

50% of shift                                              Crawling

Environmental Factors

This position requires traveling to customer locations and providing services and support to customers.

What's In It For You :

We provide competitive benefits, unique incentive programs and rewards for our eligible employees :

Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

401(k) Match Retirement Savings Plan.

Paid Time Off (PTO).

Holiday Pay & Floating Holidays.

Volunteer Time Off (VTO).

Educational Assistance Program.

Full Paid Parental and Adoption Leave.

LifeWorks (Employee Assistance Program).

Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.